🎫 Ticketing System on FullStro
Get direct support from the FullStro team by creating and managing support tickets through the Ticket module.
✅ Step 1: Navigate to the Ticket Module
- Log in to your FullStro account.
- From the left sidebar menu, go to:
➡️ Ticket
- Click the “Create New Ticket” button to start creating a new ticket.
📝 Create a Ticket
When creating a ticket, fill out the following fields:
| Field Name | Description |
| Subject | A brief title describing the issue or request. |
| Description | Detailed information about your issue or question. |
| Select Priority | Choose from options like: Low, Medium, High, or Urgent. |
| Select Type | Choose the type of issue: Technical, Billing, Feature Request, Other, etc. |
| Attachment | Upload files or screenshots to help the support team understand the issue. |
Click Submit to create your ticket.
📋 Ticket List
After submitting the ticket:
- It will appear in the Ticket List section.
- The FullStro support team will be notified and begin reviewing your request.
- In the list, you can view all your tickets with statuses like: Open, In Progress, Closed.
💬 Reply / Show Details
- Click the “Reply” or “Show Details” button from the Action column.
- In the detail view:
- You can see all communications and the history of the ticket.
- Add new replies to communicate with the FullStro support team.
✅ That’s It!
Your ticket is now live. The FullStro support team will communicate with you through this thread to resolve your issue.